Salary: £27,295 per annum
Contract: Permanent
Hours: Full time, 40 hours per week over 5 days
Shifts: Rota over 7 days of Monday to Saturday, 08:00 – 17:00 / 09:00 – 18:00, Sunday 10:00 – 16:30
Location: CareCo HQ, Braintree
At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them.
Our Customer Care Department is the first point of contact for customers with any questions or concerns. As a team we strive to ensure that every customer feels heard, supported and that their needs continue to be met.
As a Customer Care Advisor you will:
- Act as an ambassador for CareCo, providing the very best customer service at all times
- Handle inbound and outbound calls, emails and live chats from customers with professionalism and empathy
- Maintain and update customer accounts
- Manage and organise refunds, replacements and product returns